Refund policy
Return and Refund Policy
Effective Date: 01 JAN, 2026
Last Updated: 02 MAY, 2026
This Return and Refund Policy explains how Hustle Humbly handles returns, exchanges, refunds, damaged items, defective items, and incorrect orders placed through our website at https://hustlehumbly.com.
By placing an order with Hustle Humbly, you agree to the terms of this Return and Refund Policy.
1. Return and Exchange Window
Return or exchange requests must be submitted within 14 days of delivery.
Requests submitted after 14 days of delivery may not be accepted unless required by law or approved by Hustle Humbly at our sole discretion.
2. Damaged, Defective, or Incorrect Items
Damaged, defective, or incorrect item claims must be submitted within 7 days of delivery.
If you receive a damaged, defective, or incorrect item, please contact us at hustlehumblyapparel@gmail.com and include:
- Your order number
- Your full name
- A description of the issue
- Clear photos of the product
- Clear photos of the packaging, if applicable
We reserve the right to request additional information before approving a replacement, exchange, store credit, or refund.
Damage caused by normal wear and tear, improper washing, misuse, neglect, accidents, alterations, or failure to follow care instructions is not considered a product defect.
3. Return Eligibility
To be eligible for a return or exchange, items must be:
- Unused
- Unworn
- Unwashed
- Unaltered
- Free of stains, odors, pet hair, damage, or signs of wear
- In original condition
- Returned with original packaging or tags, if applicable
Hustle Humbly reserves the right to deny any return or exchange if the item does not meet these requirements.
4. Final Sale Items
The following items may be final sale and not eligible for return or exchange unless damaged, defective, incorrect, or otherwise required by law:
- Limited-release items
- Sale or discounted items
- Customized or personalized products
- Made-to-order items
- Preorder items after production has begun
- Worn, washed, altered, or damaged products
- Gift cards or digital products
Final sale items will be clearly stated where applicable.
5. Preorders, Made-to-Order Items, and Limited Drops
Certain Hustle Humbly products may be offered as preorders, made-to-order items, backorders, or limited-release drops.
Because these products may be produced specifically for each order or released in limited quantities, they may have different cancellation, return, or exchange restrictions.
Preorder or made-to-order items may not be eligible for cancellation, return, or exchange once production has started, unless the item arrives damaged, defective, incorrect, or otherwise required by law.
If a preorder or made-to-order item is delayed beyond the stated estimated timeframe, we will make reasonable efforts to notify you and provide an updated estimate. Where required by law, you may be given the option to continue waiting or cancel your order for a refund.
6. Return Process
To start a return or exchange request, contact us at:
Hustle Humbly
Email: hustlehumblyapparel@gmail.com
Website: https://hustlehumbly.com
Please include your order number, full name, reason for the request, and any photos if applicable.
Do not send items back without contacting us first. Returns sent without approval may be refused or may not be eligible for a refund or exchange.
If your return or exchange request is approved, we will provide instructions on where and how to send your item.
7. Return Shipping Costs
Customers may be responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.
Original shipping charges are generally non-refundable unless required by law or unless the return is due to our error.
If an exchange is approved, the customer may be responsible for any additional shipping costs unless the exchange is due to our error.
Hustle Humbly is not responsible for return packages that are lost, stolen, damaged, or delayed in transit. We recommend using a trackable shipping method.
8. Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved or denied.
If approved, the refund will be issued to the original payment method when possible.
Please allow time for your bank, card issuer, or payment provider to process and post the refund.
Refunds may exclude original shipping costs, return shipping costs, transaction fees, or other non-refundable charges unless required by law or unless the return is due to our error.
9. Exchanges
Exchanges may be offered depending on product availability.
Because some Hustle Humbly products may be limited-release, small-batch, preorder, or made-to-order, we cannot guarantee that a replacement size, color, or style will be available.
If the requested exchange item is unavailable, we may offer a refund, store credit, or another available option.
10. Store Credit
In some cases, Hustle Humbly may offer store credit instead of a refund, depending on the situation and applicable law.
Store credit is not redeemable for cash unless required by law.
Store credit may be subject to additional terms, expiration dates, or product restrictions where allowed by law.
11. Order Cancellations
Order cancellation requests must be submitted as soon as possible by contacting hustlehumblyapparel@gmail.com.
We may allow cancellations before an order has been processed, fulfilled, printed, embroidered, produced, packed, or shipped.
Once an order has entered production, fulfillment, or shipping, cancellation may no longer be available.
Preorders, made-to-order products, customized products, and limited drops may have separate cancellation restrictions.
12. Refused, Returned, or Unclaimed Packages
If a package is refused, returned to sender, unclaimed, or undeliverable due to customer error, the customer may be responsible for original shipping charges, return shipping charges, and reshipping costs.
Refunds for returned packages may be reduced by shipping costs and any non-refundable fees, unless otherwise required by law.
Hustle Humbly is not responsible for packages returned due to incorrect addresses, unpaid customs fees, failed delivery attempts, or failure to pick up the package.
13. Chargebacks and Payment Disputes
If you have an issue with your order, please contact us first at hustlehumblyapparel@gmail.com so we can attempt to resolve the issue.
Filing a false chargeback, fraudulent dispute, or inaccurate payment claim may result in cancellation of current orders, refusal of future orders, and submission of relevant order information to payment processors, banks, or appropriate authorities where permitted by law.
Nothing in this policy limits your lawful right to dispute unauthorized or improper charges.
14. Policy Abuse
Hustle Humbly reserves the right to refuse returns, exchanges, refunds, or future orders from customers who abuse our policies, submit excessive returns, make false claims, engage in fraud, or violate our Terms of Service.
15. Changes to This Return and Refund Policy
We may update or modify this Return and Refund Policy at any time.
Changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our website or purchase of our products after changes are posted means you accept the updated Return and Refund Policy.
16. Contact Information
For return, exchange, refund, damaged item, defective item, or incorrect order questions, contact us at:
Hustle Humbly
Email: hustlehumblyapparel@gmail.com
Website: https://hustlehumbly.com
Business Location: Hawaiʻi, United States